CarbonpadLast updated 2026-11-12
Refund policy
Paid plans come with a 60-day refund, no questions asked.
Email 3eefy0va@mail.grokbot.com within 60 days of your payment with your payment reference (it starts with cp_) or the email you paid with. We refund the full amount you paid in KES through Paystack.
Timing
We process refund requests within 4 business days. Paystack and your bank then usually take 5 to 10 business days to return the money. Because the charge is in KES, exchange-rate movements can make the amount in your own currency slightly different from what you paid.
After a refund
The licence key for that payment is cancelled and the account goes back to the Free plan. Your documents stay on your device.
After 60 days
Lifetime plans are not refundable after 60 days, except where the law requires otherwise.